Order by Phone Toll Free During Customer Service Hours: 800-422-2708
Monday - Friday 8am to 4pm CST
You may return or exchange for any reason as long there are no signs of wear
(especially the soles), boots are in original box and the original tags are attached.
Shipping and handling charges are non-refundable.
All returns/exchanges must be made within 30 days of receipt.
To return or exchange, contact us via email at
info@nashvilleboots.com or by calling 800-422-2708
between the hours of 9am - 4pm CST Monday thru Friday to obtain a
Return Authorization Number.
Use RA# and fill out the Return/Exchange Form that was inside the boot box. Also, use the
RA# as part of the return mailing address that is stated on the return/exchange form.
Returns or Exchanges without a Return Authorization Number will not be accepted & will be
returned to the sender.
For exchanges, there is no fee for shipping the exchange pair in the continental USA.
There is a $5.00 per pair re-stocking fee on orders that received free shipping.
As a mail-order merchant, Nashville Boot Co. has 30 days from date of receipt of
merchandise to process your credit. Nashville Boot Co. operates within those
guidelines to credit your account. However, we are generally able to apply most credits within a 7-12 day
time frame upon receipt.
Items Purchased Online May Not Be Returned or Exchanged
at a Nashville Boot Co. Retail Store.
There is a $5.00 per item charge for boots returned without the box.
Defective Merchandise:
Most manufactures have a six-month return policy for manufacture
defects, not including comfort or wear. If you feel
your boots are defective you must call or email us and get a
return authorization number to mail the boots back. Once the
item is received, the manufacturer will evaluate and if found defective,
replaced. If they determine that there is no defect or the defect was caused by irregular wear,
fit, etc. the boots will be returned to sender.
Our Sales Specialists are available to answer any of your questions
by calling 800-422-2708 Monday thru Friday 8am - 4pm CST or
24/7 via email at: info@nashvilleboots.com
You may place orders online anytime 24
hours a day / 7 days a week, but our Specialist are only available
during the above hours. We're happy to serve you.
THANK YOU FOR SHOPPING AT NASHVILLE BOOT CO.
|
